Nevada Connections Academy Enrollment Advisor I in Columbia, Maryland

Job Details

Requisition Number

18-0230

Post Date

4/17/2018

Title

Enrollment Advisor I

City

Columbia

State

MD

Description

Company Summary

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether

it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the

boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Pearson’s Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school

solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in

Columbia, Maryland and has been named a “Top Workplace” by the Baltimore Sun for three consecutive years and a “Best Place to Work” by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended

Learning is committed to expanding quality education through technology, and helping students achieve both academic and personal success.

Position Summary:

Working under our Connections Academy division from office in Columbia, MD, the Enrollment Advisor I‘s primary responsibility is to assist families through the enrollment process. The Enrollment Advisor will function as part of an inbound phone queue that

families can utilize to ask questions and receive assistance with enrollment related matters. The Advisor will become an expert at the regulatory and eligibility requirements for each program and act as an advocate to our families as they complete the enrollment

process. The Enrollment Department is the critical first connection between Connections Academy and our families, and it is essential the Enrollment Advisor I facilitates professional, sensitive, informative and responsive interactions that turn potential

students into long-time members of the Connections Academy family.

Hours & Schedule

  • 9am – 6pm (1 hour lunch included)

Responsibilities:

  • Handle inbound calls in a phone queue setting, assisting families through the Connections Academy enrollment process.

  • Communicate with enrolling and enrolled families via electronic correspondence.

  • Act as a liaison between the schools and enrolling families to resolve issues that may impede enrollment.

  • Remain up-to-date with changes in policies and guidelines and communicate these changes to families when applicable.

  • Communicate specific enrollment procedures to families, review state and federal guidelines, and find solutions to issues that may impede enrollment.

  • Assist in outbound calling campaigns designed to identify families who need additional help with the enrollment process.

  • Provide additional support to schools and families after the enrollment process concludes by tracking the reception of required documentation and assisting with reenrollment.

  • Requesting learning materials and/or equipment for enrolled families.

  • Maintain and improve quality results by adhering to standards and guidelines during communications with families.

  • Others duties as assigned

Connections Education is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture

and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding

home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.

The following equipment will be provided to you by the company as a full-time employee:

· Laptop and phone

· Headset

The following equipment will need to be provided by you, as the employee, when working from home:

· 2nd monitor (required)

· Mouse (highly preferred)

· Keyboard (highly preferred)

Requirements

  • Bachelor’s Degree preferred

  • Excellent Customer Service Skills

  • Ability to work in an ever-changing, highly structured environment

  • Proficient in Microsoft Word and Excel

  • Ability to relate prior experiences to solve new problems

  • Highly organized, self-motivated, committed to quality work

  • Must be able to learn quickly and multi-task

  • Ability to pay close attention to detail

  • Ability to manage stressful situations in a calm, courteous and efficient manner